Report a Bug

Found something that isn’t working correctly? We appreciate you taking the time to report it. Detailed bug reports help us fix issues quickly.

Before Reporting

Please check these common solutions first:

1. Update to the latest version - Many bugs are fixed in updates. Go to Plugins > Installed Plugins and check if an update is available.

2. Check the Troubleshooting guide - Your issue might have a known solution.

3. Test with other plugins disabled - Plugin conflicts are common. Try disabling other plugins temporarily to isolate the issue.

4. Switch to a default theme - Theme conflicts can cause unexpected behavior. Test with Twenty Twenty-Four or another default WordPress theme.

Information to Include

When reporting a bug, please include:

• Switchboard Pro version (found in Plugins page)
• WordPress version (found in Dashboard > Updates)
• PHP version (found in Tools > Site Health > Info > Server)
• Theme name and version
• Steps to reproduce the issue
• Expected behavior vs actual behavior
• Screenshots or screen recordings (if applicable)
• Browser console errors (if it’s a JavaScript issue)

Example Bug Report

Module: Reading Time
Issue: Shows NaN on posts with only images

Environment:
- Switchboard Pro: 2.1.0
- WordPress: 6.4.2
- PHP: 8.2
- Theme: flavor Theme 1.0.3

Steps to reproduce:
1. Enable Reading Time module
2. Create a new post with only images (no text)
3. View the post on the frontend

Expected: Reading time should show "0 min" or not display
Actual: Shows "NaN min read"

Response Time

We review all bug reports and typically respond within 1-2 business days. Critical security issues are prioritized and addressed immediately.

Security Vulnerabilities

If you’ve discovered a security vulnerability, please email security@wpswitchboard.com directly. Do not report security issues through public channels.